Frequently Asked Questions
Everything you need to know about your next pair of kicks.
How long does shipping take?
Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
Are all your sneakers authentic?
Yes, we guarantee 100% authenticity on every item. Each product is thoroughly inspected and sourced directly from authorized brand partners.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the security tags remain attached to qualify for a full refund.
Can I cancel or change my order?
Once an order is placed, it is processed immediately to ensure fast delivery. Therefore, we cannot guarantee cancellations or modifications once the order is confirmed.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
Do you restock sold-out items?
While we occasionally restock core collections, limited edition releases and collaborations are typically one-time drops. We recommend signing up for our newsletter for restock alerts.